Data collected when you contact customer service or engage with Ledger on social media
Why do we collect your data? | Which data do we collect? | Which legal grounds do we rely on? | How long do we keep your data? |
|---|---|---|---|
To respond to your customer support requests (including answering questions and handling product replacements) | We collect: • Your name, • Your email and postal addresses, • Your telephone number, • The content of your message • Your ID document (if needed) | We rely on our legitimate interest. | We keep your data for five years for litigation purposes. Your data is archived three months after the request is closed. |
More details: To fully address any questions about your order, our customer support agents have access to the order information stored by Global-e. |
To protect our agents by blocking customers who behave inappropriately during communications | We collect: • Your IP address, • The content of your message | We rely on our legitimate interest. | We keep your data up to six months for blacklisted customers, and seven days for all other customers. |
To improve our services and processes (optional customer satisfaction surveys) | We collect: • Your email address, • Your country, • Your order ID, • The type of product you purchased, • The date of your order date • Your answers to the survey | We rely on our legitimate interest. | We keep your data for seven days. |
To interact with you on social media, including to reply to your questions or comments on our social pages (this includes: Facebook, Instagram, X, Reddit, Discord, Linkedin and TikTok) or third-party websites | We collect: • Your username, • Your profile picture • Your posts | We rely on our legitimate interest. | We keep your data for one year. |
More details: To better understand how people see our brand, we also collect data from social media accounts that mention Ledger, this is called ‘social listening’. We only collect this data through the official APIs provided by each social media platform. |