GENERAL SALES TERMS AND CONDITIONS
Welcome to Ledger.com.
Ledger branded products (“Ledger Products”) as well as third party products (together the “Products”) and associated services are available for purchase on this website at www.ledger.com or www.ledgerwallet.com (our “Website”).
You are about to make a purchase on the Website – excellent news!
We would like to draw your attention to the fact that Ledger is collaborating with Global-e for the offering and sale of Products and associated services available on the Website. Global-e is the sales facilitation partner of Ledger that is operating this Website. Ledger has an agreement with Global-e allowing Global-e to act as the merchant of record.
That means that Global-e is your Seller for your purchases on the Website. You will find below the terms that apply to the sales contract between you and Global-e. Working with Global-e allows Ledger to offer you, in many countries, the possibility to buy the Products and associated services in your local currency and at a price that includes any applicable sales taxes (such as VAT), plus international delivery costs and fees and, if available for pre-payment, any import duties, tariffs and similar fees that may be imposed by the delivery destination country.
But note that Ledger continues to handle Ledger Products manufacturing, packaging, Products handling and logistics, customer support, after sales services, etc.
Before you enter into the sales contract with Global-e, we want to inform you of the following:
Please note: Ledger Products require special attention. Please, carefully read the following:
SECURITY OF AND UPDATES TO LEDGER PRODUCTS
Securing your Ledger Products and keeping your recovery phrase safe
Note: Be careful to keep your security phrase in a safe place. You will need it throughout the life of your Ledger Product. You alone have control of it and without it you risk losing access to your crypto assets!
Your recovery phrase is unique. It is only communicated to you once when your Ledger Product is first activated. It consists of a random sequence of 24 words.
Your recovery phrase allows you to access, under all circumstances, the private keys giving access to your crypto assets. You may need it at any time:
If you lose your Ledger Product or it is stolen
If your Ledger Product breaks down or is accidentally damaged
If you forget the access pin to your Ledger Product
If there is a firmware update, especially for security reasons
If you need to recover your crypto assets to migrate them to another type of wallet
or for any other reason…
Your recovery phrase is a key component of the security system for the sensitive content stored on your Ledger Product. It must be kept secret at all times.
Please note: Keep your recovery phrase in a safe place. Ledger will never ask for your 24 words. Never enter your 24 words anywhere other than on your Ledger Product.
If your 24 words are accidentally lost or disclosed, it is important to note that:
For security reasons, Ledger does not hold any backup copies of your 24 words;
You may no longer be able to access your crypto assets – permanently;
You run the risk that anyone (in possession of your 24 words) will be able to access your crypto assets in order to misappropriate them and associate them with their own private key.
To learn more about using and securing your 24 words, visit the Ledger Website regularly, including the dedicated section of the Ledger Academy "What is a recovery phrase" or our support platform "I lost my 24-word recovery phrase".
Important: These specific conditions of use relate to the particular technological nature and sensitivity of the information (private keys) that you secure using Ledger Products. These rules of use must be followed in all cases, regardless of how you procure our products: from Ledger directly, from our partner Global-e on the Website or from another retailer.
Updates to the digital elements contained in Ledger Products
Ledger may provide updates from time to time.
Updates proposed by Ledger may have a variety of purposes, such as addressing possible security breaches or incidents or developing features.
Ledger will always inform you of the availability, purpose and installation conditions of its updates.
If an update is required to keep your item in conformity (e.g. a security update), you must install it within a reasonable time using the instructions provided by Ledger.
Please note: Failure to install an update required to keep a Ledger Product in conformity may lead to operating faults with this Product. Ledger is not responsible for operating faults resulting from the failure to install necessary updates (including security updates).
To find all our advice and keep up to date with the latest updates, please visit our website ledger.com
As part of its activities, Ledger (as well as Global-e, see Global-e Terms and Conditions) may process and collect personal data about you (“Data”).
As data controller, Ledger (and Global-e - see below Global-e Terms of Sale) process the Data in compliance with the provisions of French law no. 78-17 of 6 January 1978, known as the "loi informatique et libertés", as amended, and the General Data Protection Regulation (Regulation (EU) 2016/679).
GLOBAL-E TERMS OF SALE
As used in the General Sales Terms and Conditions, “We”, “Our” or “Us” means Global-e.
These general sales terms and conditions are intended for customers making purchases as end users. If you wish to purchase Products for resale purposes, please contact Ledger at email@example.com.
These General Sales Terms and Conditions (“Global-e Conditions” or these “Terms”) set out the parties’ rights and obligations in connection with the sale of the Products and associated services on this Website, and only on this Website.
ARTICLE 1 – INTRODUCTION – IDENTIFICATION OF THE SELLER
Global-e France SAS is a French société par actions simplifiée (simplified joint-stock company) with share capital of €10,000, whose registered office is located at 320 rue Saint-Honoré, 75001, Paris, France, registered in the Paris Trade and Companies Register under SIREN number 818 358 459) (“Global-e” or the “Seller”).
Note that if you are located in the USA, Mexico or Canada, then your “Seller” (and “Global-e” referred to hereunder) is GLOBAL-E US INC., a Delaware corporation with a place of business at 200 West 41st Street New York, New York 10018.
ARTICLE 2 – DEFINITIONS
Please note: To make these general conditions of sale easier to read and understand, we have provided definitions for some important concepts. These can be found at the end of this document.
In this document, the first letter of each word of a defined term is capitalised (whether they are used in the singular or plural).
ARTICLE 3 – ORDERS
To order Products and associated services on this Website, you must be purchasing the goods for your own personal use and not for resale, distribution or any other commercial activities. If you are an individual, you must be at least eighteen (18) years of age and have the legal capacity to enter into contracts. If you place an order on behalf of a company or another legal entity (e.g. an association), you confirm that you have the authority to act on behalf of this entity, and that this entity accepts the terms of Global-e Conditions.
It is your responsibility to determine and select the Products and associated services appropriate to your needs and then follow the order process on the Website.
Please note: Before ordering, make sure that you check that the Products are compatible with products you normally use.
To help you choose the right Product for you, Ledger has designed its Website so that you can easily get the information you need about the features, compatibility (hardware and software) or interoperability of the Products.
Ledger Products have been designed by Ledger to enable you to easily secure and manage your crypto assets. Before using Ledger Products, it is important to fully understand the specific risks and operating rules of the crypto asset universe. To help you with this, Ledger also provides you with the Ledger Academy. You will find a range of very useful information in addition to the lowdown on Ledger Products.
If you still have any questions, please do not hesitate to contact Ledger Support; Ledger’s team is here to help you. Once your cart is filled, complete your purchases by following the instructions provided at each step, then check the order summary is accurate before clicking on the "Order" button (each, an “Order”).A confirmation email will then be sent to you (“Order Confirmation”).
The Order is subject to fraud checks and other mandated regulatory checks and in particular checked against OFAC Specially Designated Nationals and Blocked Persons and the Frozen Assets lists maintained by the French Direction General du Trésor in application of Article L.562-1 and subs. from the French “Code Monétaire et Financier” (collectively known as ‘Denied Parties Screening’). You may also be required to provide additional verifications and information before, and as a condition to, the acceptance of any Order (mainly if there is suspicion that the identity, address, email address and/or payment information were used fraudulently or in an unauthorized manner).
In certain circumstances your Order may be declined or cancelled (in full or in part), whether before, or after an Order Confirmation was received. For example we may, in our sole discretion, decline or cancel (in full or in part), any Orders which did not successfully pass the above mentioned fraud and regulatory checks, any abnormal Orders, any Orders which are suspected to be placed in bad faith, Orders which were not placed by Consumers, Orders in which the payment information you provided cannot be verified, or if a Product or associated service included in the Order is unavailable.
We also reserve the right, in our sole discretion to decline or cancel an Order (in full or part) in case of actual or suspicious circumstances (related to us, you or any third party) or in the event of a good faith, genuine or honest error, mistake or misunderstanding (an “Error”) where without such Error the Order would have been accepted or dispatched and a contract to sell the Product(s) and associated services underlying the Order would have been agreed to. An example could be a speciously low price for an item otherwise costing significantly more and not in the context of a ‘sale’ or special promotion. We will be under no obligation to honor an Order in such erroneous circumstances.
In each event described above where an Order was cancelled or declined, you will be refunded in accordance with these terms (provided your payment was processed successfully).
We are not required to provide a reason for declining or cancelling any Order, though we may do so in our sole discretion.
When the Product(s) is/are shipped, you will receive a confirmation accompanied by the invoice.
At its sole discretion, we may apply quantity restrictions to orders placed on the Website. If you wish to purchase the Products in larger quantities, please contact Ledger.
ARTICLE 4 – PRICES AND PROMOTIONS
The prices invoiced for the Products and associated services are the prices displayed on the Website’s payment page once you confirm your order, after having checked it (and modified it if necessary). The prices expressed in cryptocurrency are the prices provided by our exchange rate supplier at the time of the order.
We reserve the right to change the price of the Products and associated services displayed on the Website at any time without notice, before a purchase is made.
Our prices are provided to you before tax and/or after tax. Please note that the price displayed on the Website home page is an estimate based on your IP address and geographical location and may differ from the final price displayed on the payment page.
Please note: Why can the price displayed on the payment page sometimes differ from the price displayed on the Website home page?
Discounts, group offers or other promotions (hereinafter "Promotions") may be made available from time to time on the Website. Unless otherwise specified, these Promotions are not cumulative. Promotions and promotion codes may only apply to certain Product lines and associated services.
For certain countries (such as the European Union, certain states of the United States, Switzerland, Japan, Canada and Australia), the price to be paid includes tax (it includes applicable taxes such as VAT, sales tax, goods and services tax or any other consumer taxes). For countries outside these territories, the price given excludes taxes.
If your IP address does not match your delivery address or if you reside in a region of the European Union where VAT rules do not apply (see: https://ec.europa.eu/taxation_customs/business/vat/eu-vat-rules-topic/territorial-status-eu-countries-certain-territories_fr), the price charged may differ from the price displayed on the homepage. The final price that will be invoiced is displayed at the time of payment, depending on the place of delivery and the currency selected.
Note that Global-e does not offer tax refund services – therefore, if the price of your Product and associated services includes taxes, You may not be able to claim back VAT, or any other tax, afterwards.
We may offer you to pre-pay duties and taxes on checkout. Not all Products and not all destinations support pre-payment of duties and taxes, and we cannot guarantee that your Order will be eligible for such pre-payment. The checkout will provide details, itemize, or indicate if the price paid is inclusive or exclusive of duties and taxes before you complete and place the Order.
If Duties and Taxes were not paid when you placed your order, either because you so elected or because pre-payment is not available in the delivery destination (or for any other reason): (a) you are advised that the amount of Duties and Taxes displayed under the pre-payment option on the checkout is only an estimation and may not reflect the amount of Duties and Taxes actually charged to you by the broker, carrier or the relevant authority, which such amount might be higher than the estimation; and (b) you will be fully responsible for paying all applicable Duties and Taxes directly to the relevant authority as determined and assessed by such authorities. Global-e and Ledger will have no responsibility or liability in connection with the foregoing. Moreover, if you fail to pay any Duties and Taxes without reasonable reason, causing the liability to fall on us, the carrier or any third party (including Ledger), the amount of such Duties and Taxes may be deducted from any refund or other amounts you may claim.
Global-e may contract with customs brokers or use fiscal representatives to act on its or your behalf for the purposes of clearing the Order into the market. We may also act as, or use our intra-group affiliates as, a ‘customs declarant’ to clear the Order into the market in our name but on your behalf. Your agreement to these General Conditions constitutes a consent and authorization for such customs brokers, fiscal representatives or intra-group affiliates to act on your behalf (as an agent, declarant or as otherwise applicable) to: (a) transact with the applicable authorities, (b) complete, submit and execute related documents on your behalf in connection with the import and clearance of Products, (c) facilitate payment of Duties and Taxes and customs clearance; and (d) if applicable, return such Products (subject to these General Conditions).
You (and not Global-e or anyone on its behalf) will be fully responsible for claiming back any Duties and Taxes from the applicable authority, no matter what the process of payment was thereof, to the extent possible, in cases of a return or any other eligible circumstances. Global-e and Ledger will have no responsibility or liability in connection with such drawback claim.
If you elected not to pre-pay Duties and Taxes, or failed to pay Duties and Taxes, or refused to accept Product not in accordance with a due cancellation procedure under these General Conditions, in each case resulting with the Product being returned or need to be returned, then, in addition to the above, you may be liable for the return costs and charges, and may not be reimbursed or refunded for the shipping costs paid by you for making the delivery to you. You may also be charged with additional direct or indirect charges resulting from said failure or refusal.
Canadian consumers placing an Order through the checkout to Canada: you hereby consent to the following Power of Attorney, which is extended to our affiliated party, Global-e US Inc., that might be operating the order fulfilment on our behalf:
Global-e US Inc. is an approved CREDITS participant with the Canada Border Services Agency (CBSA). By ordering goods from Global-e US Inc., I hereby authorize DHL Express (Canada), Ltd. an approved customs broker in CREDITS, to act as my agent, and to transact business with the CBSA to obtain release of my Product, account for duties and taxes, return Product to Global-e US Inc., and electronically submit refund claims on my behalf. Under the CREDITS program, I understand that the CBSA will send any refund of duties and taxes that were paid on the returned Product to the customs broker, and that I will obtain the refund directly from Global-e US Inc. Further, I also authorize the customs broker to forward any refund issued by the CBSA in my name, so that Global-e US Inc. can be reimbursed.
The prices displayed for the Products exclude shipping costs, unless explicitly specified on the Website. Shipping costs include order processing and delivery costs. These costs may vary depending on the size, weight of the parcel, choice of carrier and delivery address and are precisely calculated when the order is placed. The applicable shipping costs are added during the order process, depending on the delivery method chosen, and are specified on the summary page before final validation of your order.
ARTICLE 5 – RETENTION OF TITLE – PAYMENT
The total amount is invoiced at the time of the Order. Payment is made at the time of the Order prior to shipping.
Payment is made using one of the payment methods accepted by Global-e.
Depending on your location, payment may be made to an intra-group affiliate (listed here), and such payment will constitute a payment to us and will discharge you from your payment obligations in connection with the Order and purchase of the underlying Products
We may not be able to control additional charges, fees (such as foreign transaction fee or cross border fee) or surcharges imposed by your own bank, card issuer or the payment method you selected. We may not have any knowledge in advance of the applicability of such fees or surcharges nor does Global-e have any way to mitigate this, as this is purely up to the relationship and commercial terms between you and your bank, card issuer or payment method and their own policies. Global-e’s sole commitment in this respect is to acquire the amount specified on checkout in your selected currency.
Global-e takes the safeguarding of your payment details seriously, but we may not be able to prevent, and cannot be held liable for loss you may suffer if a third party procures unauthorized access to your payment details when accessing or ordering from the Website.
You acknowledge and agree that: (i) Global-e will use one of its third party payment processors providers ("Payment Processor") to process your payment (while Global-e is acting as the merchant of record), using the payment method you have selected on the checkout and it may use the tools, technology or the services of the Payment Processors to process the transaction on its behalf; and (ii) you will provide valid and current information about yourself.
If the payment method you selected for the Order supports pre-authorization mechanism (e.g. most credit/debit cards), then when you place the Order, the applicable amount will only be authorized, and you will be charged on the earliest of up to 5 days as of date of Order or once the Product has been dispatched to you.
If the payment method you selected does not support pre-authorization mechanism, the charge will be immediate upon placing the Order (noting however that specific payment methods may support a different timing and we may not know or be in control over such timing, if applicable. Please check your selected payment method’s terms of service for more details). Please note that you will be charged the full Order amount even if the Order will be dispatched in parts or if it is a ‘pre-order’ or similar type of order.
Global-e retains ownership of each Product delivered until Global-e receives full payment of the amount due for said Productt, subject to receipt of such payment, title to the Products ordered is transferred from Global-e to you prior to import. In the event of non-payment or irregular payment, Global-e reserves the right, after registration, to suspend or cancel the order and/or delivery.
The transaction statement (of your chosen payment method) regarding the Order you placed with us will look substantially like this: **Global-e//Ledger**.
Payment by cash on delivery: If available in your destination, you may be offered cash on delivery ("COD") as one of the optional payment methods. If so, please be advised that the maximal amount that can be paid using COD is limited in accordance with applicable local laws in your destination and, may also be limited by Ledger in accordance with its policies or the carrier. The Products will only be handed to you subject to and after you have signed the delivery note and paid the Order amount in full.
When using PayPal/PayPal Express as a payment method (if available), the full amount of your purchase may be charged immediately following the placement of the Order.
pre-payment shall not affect your legal rights under these terms (including for example any right to refund). If shipping, delivery or fulfillment obligations cannot be performed (subject to these Global-e Conditions), you will be notified (notably via email) and a refund of the pre-payment will be made without delay.
For Customers ordering from Brazil, please be advised that you are making an international purchase, which will be subject to a foreign exchange transaction processed by Dlocal Brasil Pagamento Limitada or Demerge Brasil Facilitadora de Pagamento Internacional, according to the terms and conditions available here. Upon completion of this purchase, you acknowledge and accept the above terms and conditions.
ARTICLE 6 – DELIVERY AND TRANSFER OF RISKS
The Products are delivered to you by service providers selected and operated by Ledger.
Some Products may not be delivered to certain locations or destinations (due to limitations imposed on the Product itself or by the destination). You will be informed of such limitation, either on the Website or checkout, and the checkout should not permit you to submit your Order if the Product cannot be delivered to your specified address (see list of Unavailable Countries – Ledger Support ). However, we reserve the right, at any time, to suspend or cancel the delivery of any Product that cannot be legally delivered as such.
Depending on your delivery address, you may be offered a choice of one or more delivery service providers with their respective rates. Where you have a choice between different delivery methods, you are asked to select the provider of your choice.
The risk of loss and damage to the Products is transferred to you upon delivery (i.e. when you physically take possession of the Product, or when the Product is physically delivered to the person you have designated).
In the event of damage to the package or an apparent anomaly (damaged package, opened, etc.), you must follow the procedure set out by the delivery company. In any event, the carrier will provide you with a written document that you can use to make your complaint. You must also inform us or Ledger of such defect(s), specifying the order number, no later than eight (8) days after delivery.
Delivery times are specified when you place your order. They are provided for information purposes only and may vary depending on the delivery companies. We or Ledger cannot be held liable for delays caused by the delivery company. However, if Global-e or Ledger is unable to deliver the Product to you within a reasonable time, within thirty (30) days of your order date, you may cancel your order and obtain a refund of the price paid.
If – through your actions – the delivery could not be made or your parcel was not claimed at a collection point after thirty (30) days, Ledger reserves the right to cancel your order and refund the purchase price to you.
ARTICLE 7 – IMPORTER OF RECORD
Given the open nature of the Internet, the Website is accessible worldwide.
Ledger continuously innovates to create Ledger Products with a high level of security to protect its Customers’ crypto assets. To enable as many people as possible to access its innovations, Ledger does not limit access to certain geographical areas. Ledger thus offers all potential Customers neutral and undifferentiated access to its Website, regardless of where they are connected.
BY PLACING AN ORDER, YOU WILL BE CONSIDERED AS THE ‘IMPORTER OF RECORD’ OF THE PRODUCT, AND WE (OR SOMEONE ON OUR BEHALF) WILL ONLY BE FACILITATING THE IMPORTATION ON YOUR BEHALF, AS YOUR AGENT, AND MAY, IN CERTAIN CASES, ACT AS THE ‘DECLARANT’ FOR THE SOLE PURPOSE OF FACILITATING THE CUSTOMS CLEARANCE (HOWEVER THIS WILL NOT CHANGE YOUR STATUS AS THE IMPORTER FOR PERSONAL USE PURPOSES).
YOU ARE RESPONSIBLE FOR ASSURING THAT THE PRODUCT CAN BE LAWFULLY IMPORTED INTO THE DESTINATION, AND YOU THEREFORE NEED TO COMPLY WITH ALL APPLICABLE LAWS, REGULATIONS, CERTIFICATIONS AND RULES OF THE DESTINATION INTO WHICH YOU IMPORT THE PRODUCT.
IN PARTICULAR, YOU AGREE TO COMPLY WITH APPLICABLE RULES PERTAINING TO EXPORT CONTROL AND SANCTIONS LAWS OF THE APPLICABLE GOVERNMENTAL AUTHORITY HAVING JURISDICTION (SUCH AS EMBARGOES IMPOSED ON SPECIFIC COUNTRIES, OR ECONOMIC SANCTIONS IMPOSED ON INDIVIDUALS OR COMPANIES FOR TERRORISM OR MONEY LAUNDERING OFFENCES), INCLUDING THE U.S. EXPORT ADMINISTRATION REGULATIONS ADMINISTERED BY THE U.S. DEPARTMENT OF COMMERCE’S BUREAU OF INDUSTRY AND SECURITY (“BIS”), THE U.S. SANCTIONS REGULATIONS ADMINISTERED BY THE U.S. TREASURY DEPARTMENT’S OFFICE OF FOREIGN ASSETS CONTROL (“OFAC”), THE EUROPEAN UNION, ANY EUROPEAN UNION MEMBER STATE OR HER MAJESTY’S TREASURY OF THE UNITED KINGDOM (COLLECTIVELY, “EXPORT CONTROL AND SANCTIONS LAWS”). THEREFORE, YOU AGREE NOT TO EXPORT, RE-EXPORT, OR TRANSFER ANY PRODUCTS (INCLUDING SOFTWARE) THAT YOU HAVE PURCHASED ON THE WEBSITE TO ANY COUNTRY, INDIVIDUAL, CORPORATION, ORGANISATION, OR ENTITY TO WHICH SUCH EXPORT IS RESTRICTED OR PROHIBITED UNDER THE EXPORT CONTROL AND SANCTIONS LAWS. YOU FURTHER REPRESENT AND WARRANT THAT YOU DID NOT AND WILL NOT OBTAIN ANY FUNDS TO FACILITATE THE PURCHASE OF THE PRODUCTS OR ASSOCIATED SERVICES FROM ANY COUNTRY, INDIVIDUAL, CORPORATION, ORGANISATION, OR ENTITY TO WHICH SUCH EXPORT IS RESTRICTED OR PROHIBITED UNDER THE EXPORT CONTROL AND SANCTIONS LAW.
PLEASE NOTE THE STANDARD FOR USING THE PRODUCT IN THE IMPORT DESTINATION BEFORE ORDERING. PRODUCT ORDERED TO A DESTINATION WITH DIFFERENT STANDARDS CANNOT BE RETURNED FOR THIS REASON AND NO LIABILITY WILL BE ASSUMED IN ANY CIRCUMSTANCES WHICH MAY ARISE FROM PURCHASING PRODUCT WITHOUT THE CORRECT STANDARDS FOR YOUR DESTINATION.
PRODUCTS THAT CANNOT BE LAWFULLY IMPORTED AND USED IN A DESTINATION CANNOT BE RETURNED FOR THIS REASON AND NO LIABILITY WILL BE ASSUMED BY LEDGER OR GLOBAL-E IN ANY CIRCUMSTANCES IN THIS RESPECT.
Please note that documentation such as packaging, user manuals, product care labels, handling instructions, manufacturer’s voluntary limited warranties or safety warnings may not be in your language; you may not have available manufacturer’s or other service options for the Product or parts thereof; the Product (and accompanying materials) may not be designed in accordance with the standards, product regulations, specifications of the destination to which you import or labelled in accordance with the requirements applicable in your destination, or in yours or the destination’s language; if the Product is powered, it may not conform to the destination power parameters such as voltage or other electrical standards (for example you may need to use an adapter to charge your Product).
Finally, you undertake not to purchase devices on the Website for military purposes.
ARTICLE 8 – RIGHT OF WITHDRAWAL
If you are a Consumer Customer, you have a fourteen (14) day right of withdrawal pursuant to European consumer protection laws.
To make it easier for you to exercise this right, we provide you with all the information set out in the European Union's standardised information sheet below.
Your right of withdrawal
You have the right to withdraw from this agreement within fourteen days without having to give any reason.
For Products, the withdrawal period (or cooling-off period) expires fourteen days after the day on which you, or a third party designated by you other than the carrier, physically takes possession of the item (or the last item in the case of a single order), or for associated services, fourteen days after the conclusion of the relevant contract for the associated services.
To exercise your right of withdrawal, you must notify Ledger of your decision to withdraw from this agreement by means of a straightforward statement (e.g. letter sent by post or email to Ledger - 1, rue du Mail, 75002 Paris, France.). You can use the withdrawal form template replicated below but this is not mandatory.
The effects of your withdrawal
For products, if you withdraw from this agreement, we will refund all payments we have received from you, including delivery costs (except for additional costs due to your choosing, where applicable, a delivery method other than the less costly standard delivery method we offer and except for custom duties when they have already been paid by Global-e) without excessive delay and, in any event, no later than fourteen days from the date on which you informed Ledger of your decision to withdraw from this agreement. We will make the refund using the same payment method you used for the original transaction unless you and us explicitly agree a different method; in any case, this refund will not incur any costs for you. Notwithstanding the foregoing, if ‘cash on delivery’ was used as the payment method of your choice, we will either reimburse you through your bank account or PayPal account (and not in cash) and you will be required to provide such details for us to process the refund
For cryptocurrency payments, you will be reimbursed in cryptocurrency but for the euro equivalent of the initial purchase.
We may defer the refund until we have received the item or until you have provided proof of shipment of the item, whichever occurs first.
You must return the item to Ledger at Allée Georges Charpak, Parc Technologique de Sologne 18100 VIERZON, FRANCE without undue delay and in any event no later than fourteen days after you have let Ledger know of your decision to withdraw from this agreement. You are deemed to be within this period if you return the item before the fourteen-day period expires.
You are only liable for depreciation of the item resulting from handling of the item that goes beyond what is necessary to establish the item's nature, characteristics and proper functioning.
Specific rules and exceptions
If a Product that is part of a bundled offer is returned, you must return the entire bundle in its original packaging for a full refund.
For textile products, we do not accept returns of products that have already been worn (except for a short time to check the size/fit) or products that have been washed. The returned product must be in its original condition and in its original packaging.
For rules in relation to the purchase of associated services for Products, please contact Ledger Support.
For any complaints about the Products or associated services, please use the contact form available here
ARTICLE 9 - GUARANTEES
Non-Business Customers benefit from statutory guarantees when purchasing a product from Global-e on the Website.
Summary of your rights as a Non-Business Customer:
1. Where you are acting on the basis of the statutory guarantee of conformity:
- you benefit from a period of two years from delivery of the Product to act against Global-e in the event of a non-conformity with the Product that we have sold you (and the digital elements it contains);
- you may choose between the Product's repair or replacement. Global-e may not proceed with what you choose if the request to bring it into conformity is impossible or results in disproportionate costs;
- you are exempted from providing proof that there is a non-conformity with the Product in the twenty-four months following its delivery date;
- The statutory guarantee of conformity applies independently of the provisions of Global-e Conditions.
2. You may also decide to invoke the latent defects guarantee of the item sold within the meaning of Article 1641 of the French Civil Code. In this case, you may choose between the sale's cancellation or a reduction in the sale price in accordance with Article 1644 of the French Civil Code.
Business Customers do not benefit from the statutory guarantee of conformity but can invoke the latent defects guarantee for the item sold. If you wish to make a claim under your statutory guarantees, please contact Ledger: use the contact form available here.
To learn more about your statutory rights in relation to the purchase of associated services for Products, please refer to the terms and conditions of those associated services.
ARTICLE 10 – LIABILITY
These conditions limit Global-e’s liability only to the extent permitted by law. Specifically, these conditions do not exclude or limit the liability of Global-e (their subsidiaries and affiliates, including suppliers) for death or personal injury, fraud, fraudulent misrepresentation, gross negligence or wilful misconduct.
Apart from the rights and responsibilities described in this section, and to the extent permitted by law, Global-e:
IS NOT LIABLE FOR NON-PERFORMANCE ATTRIBUTABLE TO (I) A CASE OF FORCE MAJEURE, (II) AN UNFORESEEABLE AND INSURMOUNTABLE ACT OF A THIRD PARTY OR (III) A FAULT ON YOUR PART (FOR EXAMPLE MISUSE OF THE PRODUCT AND/OR NON-COMPLIANCE WITH THE RULES AND INSTRUCTIONS COMMUNICATED TO YOU BY LEDGER);
DECLINES ALL LIABILITY FOR LOSS OF PROFITS, PROCEEDS, INCOME, VALUE OR DATA, OR COMPENSATION FOR INDIRECT DAMAGES.
WILL NOT BE RESPONSIBLE FOR ANY LOSS OR DAMAGES INCURRED BY UNAUTHORIZED USE OF YOUR PAYMENT CARD ON THE CHECKOUT, AND GLOBAL-E AND LEDGER ARE NOT RESPONSIBLE FOR NOTIFYING YOUR CARD ISSUER OR ANY LAW ENFORCEMENT AUTHORITY IN THESE INSTANCES
You must give Global-e and Ledger a reasonable opportunity to remedy any matter for which they are liable before you incur any costs remedying the matter yourself.
It cannot be guaranteed that the Website or checkout will be uninterrupted or error-free. Global-e and Ledger are entitled without notice and without liability to suspend the Website or the checkout for repair, maintenance, improvement or other technical reason.
ARTICLE 11 – INTELLECTUAL PROPERTY
You are hereby granted with a personal, non-transferable, non-exclusive and worldwide licence to use the software associated with the Products. This licence is intended solely to enable you to use the Products and to benefit from the related features. You may not copy, modify, distribute, sell or lease all or part of the software that is part of it. Similarly, you may not decompile and/or deconstruct or attempt to extract the source code of such software, except where the right to decompile and/or deconstruct is permitted by law, within the limits set by that law, after a written request to Ledger to disclose the necessary source code elements has remained unanswered. The foregoing does not apply to the use of open-source software used by Ledger Products. These may be offered under an open licence that we will make available to you. The open licence may contain clauses that take precedence over some of these conditions.
You must not make any changes to the Products (e.g. no right to disassembly or reassembly), or remove labels or distinctive signs of the trademarks under which the Products are manufactured by Ledger and distributed by Global-e, nor add any brand name or indication of any kind, nor repackage them. You must not modify the box's contents (unless you are required to comply with local law or regulation, and only after discussing it with Ledger), or make any statement that does not comply with Ledger’s documentation.
You must not reproduce or allow a third party to reproduce any part of the Products and you must not provide third parties with information making reproduction of any part of the Products possible
ARTICLE 12 – PERSONAL DATA
As part of its activities, Global-e (as well as Ledger) may process and collect personal data about you (“Data”).
As data controller,Global-e processes the Data in compliance with the provisions of French law no. 78-17 of 6 January 1978, known as the "loi informatique et libertés", as amended, and the General Data Protection Regulation (Regulation (EU) 2016/679).
ARTICLE 13 – APPLICABLE LAW – MEDIATION – COMPETENT COURTS
The Global-e Conditions are governed by French law.
French law offers a high level of consumer protection. However, if you make a purchase as a Consumer Customer, you also benefit from the protection provided by the mandatory laws of your country of habitual residence when these laws are more favourable to you and they would have been applicable if French law had not been chosen.
What should you do if you are experiencing issues?
If you have a question or experience issues with an order purchased from Global-e on the Website, contact Ledger via the contact form available here.
Ledger’s teams will do their utmost to meet your needs and attempt to find a satisfactory solution to your request.
What should you do if the issue persists?
If you are a Consumer Customer, you may use a free and confidential dispute resolution procedure in order to find an amicable solution to the dispute.
In France, in accordance with the provisions of the French Consumer Code on the amicable settlement of disputes, Global-e is a member of the E-commerce Ombudsman Service of the FEVAD (Federation of e-commerce and distance selling), the contact details of which are as follows: 60 Rue La Boétie – 75008 Paris – http://www.mediateurfevad.fr. After a prior written approach to Global-e, you may refer any consumer dispute that has not been settled to the Ombudsman Service. For information on how to refer the matter to the Ombudsman, click here.
If you are a European Consumer Customer, you can also make an online complaint on the European online dispute resolution platform (“RLL platform”), accessible at http://ec.europa.eu/consumers/odr by filling out an electronic form. The RLL platform will inform Ledger that the complaint has been made. The Customer and Ledgerr must agree on the dispute resolution body in view of resolving the dispute between them. For more information on the mediation process: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=FR
In any event, you may also take your issue to the competent court.
ANY DISPUTE RELATING TO THE APPLICATION OR INTERPRETATION OF THESE GENERAL CONDITIONS THAT CANNOT BE SETTLED AMICABLY SHALL BE BROUGHT BEFORE THE COURT WITH JURISDICTION OVER THE MATERIAL AND TERRITORIAL MATTERS PURSUANT TO THE APPLICABLE LAWS.
IF YOU ARE A MERCHANT, THE PARTIES AGREE TO SUBMIT THEIR DISPUTE TO THE EXCLUSIVE JURISDICTION OF THE PARIS COMMERCIAL COURT.
ARTICLE 14 - MISCELLANEOUS CLAUSES
Global-e is committed to render the carry on its business in accordance with its Code of Conduct and Modern Slavery Policy (available here: https://investors.global-e.com/corporate-governance/documents-charters).
Global-e and Ledger reserve the right to access, read, preserve, and disclose any information obtained in connection with the Order, and your use of the checkout, as Global-e reasonably believes is necessary to: (i) satisfy any applicable law, regulation, legal process, subpoena or governmental request, (ii) enforce these General Conditions, including to investigate potential violations of them, (iii) detect, prevent, or otherwise address fraud, security or technical issues, (iv) respond to your support requests, or (v) protect the rights, property or safety of Global-e, Ledger or the public.
We reserve the right to modify these General Conditions at any time by posting the changes on the checkout or the Website. Such change will take effect on the posting date of the revised General Conditions, and your use of the checkout after such changes have been posted means that you agree to be bound by the General Conditions as modified. However, no such change will affect any Order that you have already placed.
If you have any questions or complaints about Global-e, these General Conditions or the checkout, please contact us at service@Global-e.com or at our applicable trading address of the applicable Global-e Contracting Party.
Unless otherwise specified:
In the event of any discrepancy between these Global-e Conditions and any other documents referred to herein, these General Conditions will take precedence.
In the event that a clause in these Global-e Conditions is declared null and void or inapplicable, it must be replaced by a valid clause reflecting the objective pursued by the initial clause as closely as possible. The other clauses will not be affected and will remain in full force and effect.
These Global-e Conditions constitute the entire agreement between the Customer and Global-e with respect to purchases made through this Website.
The fact that Global-e does not exercise its rights under these Global-e Conditions does not in any way constitute a waiver or loss of such rights.
(Please complete and return this form only if you wish to withdraw from the agreement)
For the attention of Ledger - 1, rue du Mail, 75002 Paris, France, (e-mail: firstname.lastname@example.org)
I hereby notify you of my withdrawal from the agreement relating to the sale of the products/services below:
Received on ________
Consumer Name: ___________
Address of consumer: ___________
Signature of consumer(s) (only if this form is being completed on paper): ___________
Capitalised terms used in this document have the following meanings (whether used in the singular or the plural):
“Global-e Conditions”: this document (our general conditions of sale), which applies to purchases of Products and associated services that you make from Global-e as a Customer of the Website.
“Customer”: an end customer (user of the Product and associated services) who places an order on the Website with Global-e. A Customer must have the capacity to enter into an electronic distance-selling agreement with Global-e. End customers may purchase the Products and associated services for business or non-business purposes but may not purchase them for resale.
“Business Customer”: a natural or legal person that purchases a Product and associated services on the Website for use in the context of a commercial, industrial, artisanal, liberal or agricultural activity.
“Ledger Products”: means Ledger branded Products;
“Non-Business Customer”: a natural person (“Consumer Customer”) or a legal entity that is acting for purposes that do not fall within the scope of a commercial, industrial, artisanal, liberal or agricultural activity.
“Product”: the Products offered for sale on the Website (including digital elements contained in or associated with some of these physical products (in particular software)).
“Website”: Ledger’s e-commerce website as defined in the preamble to the General Conditions of Sale.
“Seller”: Global-e, i.e. the company designated in Article 1 above that sells you the Products and associated services you purchase on the Website.
The Terms have been translated and made available into different languages. Notwithstanding their translation, you agree that, in the event of a dispute arising out of or relating to these Terms, only the English version of these Terms shall be referred to and prevail.