Sales Terms and Conditions
Welcome to Ledger.com.
You are about to make a purchase on the Site, that is awesome!
We want to draw your attention to the fact that, depending on the payment method you select at the time of checkout, you may be purchasing the Product(s) from either 1) Ledger or 2) Flow (more details below). Flow is a fulfillment provider that processes and facilitates orders for our international clients. Working with Flow enables Ledger to give you the option to purchase Products using a whole lot of quirky methods of payment such as, but not limited to, Sofort, Trustly and iDEAL.
No worries, regardless of your choice, you will be receiving the same awesome Products, shipped by Ledger.
If you are placing an order using Visa, Mastercard, American Express, Bitpay and Paypal, you will be purchasing from Ledger and the following eCommerce Terms and Conditions will apply : https://ledger.com/pages/terms-and-conditions .
If you are purchasing Products using another method of payment, Flow will be the merchant of record and the following Terms and Conditions will apply: https://link.flow.io/ledger/policies/consumer-terms
Ledger is committed to offer you the best customer experience and the return policy described in Ledger’s Terms and Conditions will also apply to Products purchased via Flow.
Please also have a look at:
These terms and conditions are intended for customers purchasing as end-users. If you want to purchase Products for resale, please contact us at firstname.lastname@example.org to determine what terms and conditions should apply.
Ledger – eCommerce Terms and Conditions
These Terms and Conditions (TC’s) define the rights and obligations of the parties in connection with the sale of the Products on this Site, and only on this Site, for purchases made via Visa, Mastercard, American Express, Bitpay and Paypal. For purchases made using other methods of payment, please refer to the International Order Terms and Conditions When Flow is the Seller of the Goods found here.
Article 1 - Introduction – Identity of the seller
Ledger is a simplified joint-stock company with a capital of 1 224 265 € whose registered office is located at 1, rue du Mail,75002 Paris and registered with the Paris Trade and Companies Register under number 529 991 119 (intra-Community VAT number: FR03529991119) ("Ledger").
Article 2 - Orders
To order Products on this Site, you must be at least eighteen (18) years old and have the legal capacity to contract.
It is your responsibility to determine and select the Products suited to your needs and then follow the ordering process on the Site. Before ordering, it is your responsibility to ensure compatibility of the Products with those that you use.
Once your shopping cart is full, please complete your purchases by following the instructions provided at each step on the Site and then check the accuracy of the order summary presented to you before clicking on the order button.
A confirmation message will then be sent to you.
When the Product(s) ship, you will receive a shipment confirmation together with the invoice.
Please note that Ledger may apply quantity limitations on orders made on this Site in its sole discretion.
Article 3 - Price and promotions
Ledger reserves the right to modify at any time the price of any of the Products, being understood that the price actually charged will be that of the one in effect at the time of the order.
Please note that the price displayed on the landing page of the Site is an estimation based on your IP address.
For certain countries (the European Union, certain states of the United States, Switzerland, Japan, Canada and Australia), that price is displayed at checkout with VAT, sales taxes, goods and services taxes or other applicable consumer taxes. For countries outside of these territories, VAT or other sales tax are not included in that price.
If your IP address does not correspond to your delivery address, or if you reside in a region of the European Union where VAT rules do not apply (see: https://ec.europa.eu/taxation_customs/business/vat/eu-vat-rules-topic/territorial-status-eu-countries-certain-territories_en), the price invoiced may differ from the price displayed on the landing page. The final price, which will be invoiced, will be displayed during checkout, depending on delivery location and currency selected.
The displayed prices of the Products are exclusive of shipping costs, unless specifically specified on the Site. Shipping costs include the processing costs of the order and the delivery. They may vary according to the size, the weight of the package, the choice of the carrier and the delivery address and are individualized when placing the order.
Finally, for deliveries outside the European Union, please note that some countries or states may apply customs duties, improve ort taxes or other taxes, the payment of which is your exclusive responsibility. Therefore, when placing an order, it is your responsibility to ensure with the local authorities that you comply with any prior formalities and / or payment of duties and taxes of any kind related to the import of the products.
From time to time Ledger may offer discounts, bundles or other promotions (hereinafter “Promotions”) on the Site. Unless specifically stipulated otherwise, such Promotions are not cumulative and only end user customers are eligible. Promotions and Promotion Codes may be applicable on certain product lines only.
Article 4 – Title Retention - Payment
The prices that will be invoiced for the Products are those displayed on the checkout page of the Site when placing the order. The prices expressed in crypto currencies are those provided by our exchange rate provider at the time of the order.
Payment must be made at the time of order. The full amount will be charged at the time of order.
Title to the Products will generally transfer to customer upon shipment, except where Ledger is shipping Products under DDP Incoterm to solve specific customs situations (such as in Canada and in the United Kingdom during the months following Brexit period).
In accordance with articles L441-1 and L 441-10 of the French Commercial Code, any delay in payment shall automatically result in the application of late payment penalties payable from the day following the settlement date indicated on the invoice, and equal to the half-yearly refinancing rate of the European Central Bank (ECB) plus 10 points. This penalty rate shall be charged on the amount of the invoice including VAT.
In addition to the late payment penalties, any delay in payment shall entail the obligation for the debtor to pay a fixed indemnity of 40 € for collection costs. Additional fees may be claimed, upon justification, when the collection costs are exceeding the amount of the fixed fee.
Notwithstanding with the above, if the payment of a due amount is not received or in case of irregular payment, Ledger reserves the right, after registering your order, to suspend or cancel the order and / or delivery.
Article 5 - Delivery
The Products are delivered to the address of delivery that you specified when placing your order.
Depending on your delivery address, one or more transport service providers can be proposed with their respective rates. When you have been offered the choice between various modes of transport, you are asked to choose the one you want to select.
Risk of loss and damage to the Products will transfer to you upon delivery.
Upon receipt of your order, it is your responsibility to check the condition of the Product, its package, its packaging and contents, upon delivery or collection. If you notice any defects, you must follow the procedure provided by the transport service company in such case and inform Ledger of these defects by specifying the order number no later than eight days after delivery.
Delivery times are indicated when placing the order. These delivery times are indicative and may vary depending on the transport service companies. Ledger can not be held liable for any delays caused by the transport service company.
In case the delivery remained unsuccessful and/or your package was not claimed at a collection point for thirty (30) days, Ledger reserves the right to cancel your order and reimburse the purchase price to you, in which case the title to the Product(s) will transfer back to Ledger.
Article 6 – Right of Withdrawal
For the purposes of this article, Client means a consumer as defined by the introductory article of the French Consumer Code, that is to say any natural person acting for purposes which are outside the scope of its commercial, industrial, artisanal, liberal or agricultural activity.
In accordance with the provisions of Article L. 221-18 of the French Consumer Code, you have the right to withdraw from the contract within a period of fourteen (14) days without reason and without bearing any costs, except for the costs of returning the Product, if necessary. The aforementioned period runs from the day of receipt of the Product by you or by a third party, other than the carrier, designated by you. When the fourteen (14) day period expires on a Saturday, a Sunday or a holiday, it is extended until the following day.
You can notify us of your withdrawal decision by filling out the online return form. In this case, Ledger will immediately send an acknowledgment of receipt of the withdrawal decision by email. In order for the withdrawal period to be respected, the Client must send his notice of withdrawal before the expiry of the aforementioned fourteen (14) day period.
You must return the Product to Ledger no later than fourteen (14) days after notification of your decision to withdraw. The costs of return of the Product are at your own expense. You must return the Product in perfect condition in its original packaging.
We will reimburse you for all amounts received, including delivery charges, within fourteen (14) days from the date we were notified of your withdrawal decision, but we may defer the refund until we have received the Product. You will be reimbursed using the same payment method you used for the initial transaction, unless you agree otherwise. For payments in cryptocurrencies, you will be reimbursed in cryptocurrency but for the Euro equivalent of the original purchase.
In case of returning a product part of the bundle, you will have to return the whole bundle with its original packaging to have a full refund.
For textile products, we do not accept returns for products already worn (except for a short period of time for size/fit check) or washed. For the return the product has to be in its original condition in its original packaging.
For any claims about the Products, please use the contact form available here
Article 7 - Warranties
Except as expressly provided in these TC’s, Ledger, as a manufacturer, makes no specific commitment regarding the Products. For instance, we make no commitment regarding the specific features available through the Products, their reliability, availability or suitability to your needs. We provide our products "as is".
However, customers having the status of consumer in their own country may benefit from local legal warranty rights.
For instance, clients located in France and having the status of consumer (that is to say any natural person acting for purposes which are outside the scope of its commercial, industrial, artisanal, liberal or agricultural activity) can benefit from the seller's legal warranty against non-conformity in accordance with articles L.217-4 et seq. of the French Consumer Code and the legal warranty of the seller against hidden defects in accordance with articles 1641 et seq. of the French Civil Code. Concerning the legal guarantee of conformity, the consumer must act within a period of two years from the delivery of the Product. He may choose between repairing or replacing the Product subject to the cost conditions provided for in article L.217-9 of the French Consumer Code. He is exempted from proving the non-conformity of the Product at the time of delivery within the twenty-four (24) months that follows the delivery of the Product. This guarantee applies regardless of any other commercial warranty. The Client may also decide to implement the guarantee against the hidden defects of the Product as provided for in Article 1641 of the French Civil Code and he can choose between the cancellation of the sale and a reduction of the sale price in accordance with Article 1644 of the French Civil Code. A good is considered to be non-compliant either when it is not appropriate for the use normally expected of a similar good and does not correspond to the description given by the seller and does not possess the qualities the latter has presented to the purchaser from a sample or a model or does not have the qualities which a consumer can legitimately expect in view of the public declarations made by the seller, the manufacturer or his representative, through advertising or labelling, or where it does not have the characteristics defined by mutual agreement by the parties or is not specific to the special use sought by the consumer and brought to the attention of the seller, and accepted by the latter. The guarantee of conformity is excluded if the consumer became aware of the defect at the time of contracting or when he could not ignore this defect at the time of contracting or when Ledger proves that the lack of conformity did not exist at the time of delivery of the product. A hidden defect means a non-apparent defect of the Product, making it unsuitable for its intended use or which so diminishes that use that the Customer would not have acquired it or would have given it a lower price, if he had known it. The action resulting from hidden defects must be brought within two years after the discovery of defect.
Article 8 – LEDGER’s Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, LEDGER DISCLAIMS ANY AND ALL LIABILITY FOR LOSS OF PROFITS, INCOME, VALUE OR DATA, OR INDIRECT, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES.
TO THE FULLEST EXTENT PERMITTED BY LAW, LEDGER’S TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TC’s, INCLUDING ANY IMPLIED WARRANTIES, IS LIMITED TO THE AMOUNT YOU PAID TO PURCHASE THE PRODUCT.
IN NO EVENT WILL LEDGER BE LIABLE FOR ANY LOSS OR DAMAGE WHICH HAS NOT BEEN REASONABLY FORESEEABLE.
YOU EXPRESSLY RELIEVE LEDGER, ITS AFFILIATES, AGENTS AND EMPLOYEES FROM ANY AND ALL LIABILITY AND GUARANTEE THEM AGAINST ANY CLAIM, PROCEEDINGS OR LEGAL ACTION ARISING FROM OR RELATED TO THE USE OF THE PRODUCTS OR FOLLOWING A BREACH OF THESE TC’s, INCLUDING ANY LIABILITY AND FINANCIAL CHARGE RESULTING FROM CLAIMS, LOSSES OR DAMAGES, PROCEEDINGS AND JUDGMENTS, AND LEGAL AND ATTORNEY’S FEES.
SOME COUNTRIES DO NOT ALLOW THE ABOVE-MENTIONED EXCLUSIONS OF LIABILITY IF YOU ARE A CONSUMER.
YOU HAVE TO BE AWARE OF THE LAW IN YOUR COUNTRY AND YOU ARE THE ONLY ONE LIABLE FOR THE COMPLIANCE OF YOUR ORDER WITH THE LAW.
IF YOU DON’T FULFILL THE LEGAL CONDITIONS REGARDING THE LAW OF YOUR COUNTRY, LEDGER CANNOT BE LIABLE OR SUED FOR THE LACK OF COMPLIANCE DUE TO YOUR NEGLIGENCE.
Art 9 – Intellectual Property
Ledger grants to you a personal, non-transferable, non-exclusive and worldwide license to use the software associated with the Products. This license is exclusively intended to enable you to use the Products and benefit from the associated features. You may not copy, modify, distribute, sell or rent any or all of the software that is part of it. Similarly, you may not decompile or attempt to extract the source code of such software, except in cases where the right to decompile is authorized by law and within the limits set by this law or obtained our prior written authorization. The foregoing does not apply to the use of Open Source software used by our Products. These can be offered under an open source license that we will make available to you. The Open Source license may contain provisions that override some of these conditions.
You must not make any change to the Products (no right for example to disassemble and re-assemble) nor remove the labels or the distinctive features of the trademarks under which they are sold by Ledger nor add any brand name or indication whatsoever nor repackage the Products. You shall not modify the inbox content (unless required to comply with local law or regulation, and only after discussing the same with Ledger) nor make any representation that is not in line with Ledger’s literature.
You must not reproduce or permit any third party to reproduce any part of the Products and must not communicate to third parties any information permitting the reproduction of any part of the Products. You will not be involved, directly or indirectly into the sales of any products that infringe Ledger’s rights.
Article 10 – Personal Data
In the course of its activities, Ledger may have to process and collect personal data (the "Data").
As a data controller, Ledger processes the Data under the terms set out in the French Law no. 78-17 of 6 January 1978, known as "Informatique et Libertés", amended and the General Data Protection Regulation (the Regulation (EU) 2016/679).
Article 11 - Compliance with Laws
By placing an order on the Site, you acknowledge and agree to not import, sell, or otherwise transfer Products in violation of any applicable laws and you represent that the delivery of Products to you will not violate any laws or regulations in the country of delivery. In some countries, you might need to be registered as “import entities” and/or obtain a specific importation license to import products with cryptographic technologies. Make sure you respect these conditions before placing your order.
You also undertake not to export any product purchased from on the Site to another country or region if prohibited by export control laws or if you are lacking appropriate licenses or other governmental approval.
If you do not fulfill the above conditions, you might expose yourself to legal proceedings from local authorities.
Finally, you undertake not to purchase devices on the Site for military purpose.
Article 12 – Applicable Law – Mediation – Competent Jurisdiction
These TC’s are subject to French law.
In the event of a complaint or a question relating to an order of Products on the Site, please contact Ledger via the contact form available here making sure to specify your contact information and to provide any information to Ledger to allow it to assess the origin and implications of the dispute.
ANY DISPUTE RELATING TO THE APPLICATION OR INTERPRETATION OF THIS TC’s WHICH CAN NOT BE SOLVED AMICABLY WILL BE BROUGHT BEFORE THE FRENCH COURT WITH MATERIAL AND TERRITORIAL JURISDICTION, IN ACCORDANCE WITH THE LEGAL AND REGULATORY PROVISIONS IN FORCE, UNLESS YOU HAVE THE QUALITY OF MERCHANT. IN THE LATTER CASE, THE PARTIES AGREE TO SUBMIT THEIR DISPUTE TO THE EXCLUSIVE JURISDICTION OF THE COMMERCIAL COURT OF PARIS.
The consumer, that is to say, any natural person acting for purposes which are outside the scope of its commercial, industrial, artisanal, liberal or agricultural activity, nevertheless has the possibility of using a Free Dispute Resolution Procedure, within one year following a written complaint to Ledger in order to find an amicable resolution to the dispute.
He has the possibility of filing an online complaint on the European online dispute resolution platform ("RLL platform"), accessible at http://ec.europa.eu/consumers/odr by filling in an electronic form. The RLL platform will notify Ledger of the filing of the claim. The Client and Ledger will agree on the dispute resolution body to resolve their dispute. For more information about the mediation process: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=FR
Article 13 - Miscellaneous
Except where otherwise provided:
In the event of any conflict between these TC’s and any other document referred to herein, these TC’s shall prevail.
In the event that any provision of these Terms is declared void or inapplicable, it shall be deemed to be replaced by a valid provision reflecting as closely as possible the objective pursued by the original provision. The other provisions shall not be affected and shall remain in full force and effect.
These TC’s constitute the entire agreement between the Client and Ledger with respect to the purchases made on this Site via Visa, Mastercard, American Express, Bitpay and Paypal and supersede any prior agreement, if any.
The fact that Ledger does not exercise its rights arising from these TC’s does not in any case constitute a waiver or loss of these rights.
Ledger Referral Program Terms and Conditions (T&Cs)
These T&Cs form the agreement between Ledger, Ledger End Consumer and Referred Contacts concerning the Ledger Referral Program (LRP). To participate, Ledger End Consumer and Referred Contacts must agree to these Referral Terms, which become part of the Ledger Terms.
Article 1 - Definitions
1.1 In these T&Cs, the following definitions will be used.
Discount Code means the code received by the Referred Contact or the Ledger End Consumer, as applicable.
Link means a hyperlink provided by Ledger and or any company designated by Ledger to the Ledger End Consumer allowing the Ledger Discount Code of 20% for Referred Contact
Product means the Ledger Nano S or X including as offered for sale by Ledger on its website ledger.com (https://www.ledger.com/).
Ledger End Consumer means the person who sends/sent the Discount Code to the referrer Contact. A Ledger End Consumer shall have reached the age of majority in his country and shall meet all other conditions as set forth in Sales Conditions available at (https://shop.ledger.com/pages/terms-and-conditions).
Referred Contact means the person who receives/received the Discount Code of 20%. A Referred Contact is any person who has reached the age of majority in his country and shall meet all other conditions as set forth in Sales Conditions available at (https://shop.ledger.com/pages/terms-and-conditions).
Referral Terms means these T&Cs, including updates, alterations and possible appendices, published on the Ledger website.
We (“our”, “us”, “Ledger”) means Ledger SAS., a French simplified joint-stock company headquartered in Paris, France at 1 Rue du Mail, 75002 Paris , registered with the Paris Trade and Companies Register number 529 991 119, VAT number FR03529991119.
Ledger Website means our online shop section where you can acquire information about our Products and purchase them: https://shop.ledger.com/pages/hardware-wallets-comparison
You mean the End Consumer and/or the Referred Contact, as applicable.
Capitalized terms that are not defined here will have the same meaning given to them in the Ledger T&Cs as published on our webpage.
Article 2 - Scope of Application
2.1 The Ledger Referral Program allows an End Consumer to introduce 8 people among your friends, family or acquaintances (‘Referred Contact’) to Ledger.
2.2 By participating or attempting to participate in the Referral Program:
- You accept and agree that you, as an End Consumer or Referred Contact, are bound by the Referral Terms; and
2.3 By purchasing or attempting to purchase a Ledger product:
- You accept and agree that you, as a Referred Contact, are bound by the Ledger Terms and Conditions of Purchase (https://shop.ledger.com/pages/terms-and-conditions) as made available on Ledger Website; and
- You acknowledge that you have read and understood the information concerning the Ledger T&Cs of Purchase (https://shop.ledger.com/pages/terms-and-conditions).
Article 3 - Ledger End Consumer
3.1 Ledger offers a twenty-five (25) dollars discount on a new purchase by the Ledger End Consumer upon a successful referral. This means that the Referred Contacts have made 4 successful purchases in Ledger Website. Self-sponsorship is prohibited.
3.2 There is no limit to the amount of times the Ledger End Consumer can repeat the referral process. Only one Discount Code for 4 Referred Contacts per order is allowed.
Article 4 - Conditions to get a Link and Discount Code
4.1 You need to have opted-in to our marketing emails,
4.2. You need to have bought a Ledger Nano S or X on our Ledger Website. Purchase shall have been made full price and not during a promotional period.
4.3. Once purchase is made, you will receive a Link from the address email@example.com that you can share to the Referred Contacts.
4.4 You can share their broadcast Link giving access to a Discount Code of 20% via any means for example by using the social media buttons made available on the Website or by any other personal means.
4.5 Through the unique broadcast Link, the Referred Contact will receive a Discount Code that can be redeemed in the Ledger Website upon the purchase of any Nano hardware wallet.
4.6 Links and Discount Codes should only be used for personal purposes. Links should not be published or distributed on any forum or coupon/discount websites (such as reddit) and shall only be given to known contacts.
4.7 The Nano hardware wallet will only be delivered to the countries listed on our website and in accordance with the terms and conditions on the Ledger Websites (https://shop.ledger.com/pages/terms-and-conditions).
Article 5 - Use of the Discount Code by the Ledger Referred Contact
5.1 The Discount Code shall only be redeemed on Ledger Website.
5.2 The Discount Code cannot be used in conjunction with any other sales promotions or programs and is only valid for Ledger Nano hardware wallet
5.3 The discount will be offered in Dollar only.
5.4 In no case may any of these Discount Codes be exchanged for the monetary value of the Discount Code.
5.5 When purchasing the Product with the Referred Contact Discount Code, the general of Ledger Website (https://shop.ledger.com/pages/terms-and-conditions), apply, including the right to a Cool-off period of 14 days from the receipt of the product. In the event the Referred Contact exercises this right, such Referred Contact will be reimbursed the monetary value of the Product reduced by the Discount Code and the End User will not receive his Discount Code.
Article 6 - Terms of Validity
6.1 Discount codes of 20% for the Referral Contact are for one-time use and expire 14 days after they have been issued. Discount Code of 25 $ are for one-time use for the Leger End Consumer expire 60 days after it has been issued.
6.2 In the event that the Referred Contact receives multiple Links, only one Link can be used per transaction.
Article 7 - Privacy and Data protection
Article 8 - Right to termination
8.1 Ledger can terminate the Referral Program or a person’s ability to participate at any time for any reason and without notice.
8.2 Ledger reserves the right to suspend accounts, cancel the Discount Code or refuse a transaction if we notice any activity we believe fraudulent, improper, or unlawful or if we have reason to assume you are in breach of these Referral Terms.
8.3 Ledger reserves the right to review and investigate all referral activities and to suspend accounts or modify referrals as deemed fair and appropriate.
Article 9 - Limitation of liability
9.1 Ledger accepts no liability for loss, theft, destruction or improper use of Discount Code, unless this is the result of negligence on the part of Ledger.
9.2 Without prejudice to the conditions of this agreement, Ledger’s liability towards you is limited to the amount of the Discount Code.
9.3 Nothing in this agreement serves to exclude or limit liability for:
- death or personal injury due to negligence;
- deliberate deception;
- any other form of liability that cannot legally be excluded or limited.
Article 10 - Severability
10.1 In the event that any provision of these Referral Terms is declared invalid, illegal or unenforceable, the remaining provisions of this Agreement shall remain in full force and effect. In such cases, the Parties shall endeavor in good faith to modify the invalid or unenforceable article or to agree on a new article that is valid and enforceable.
Article 11 - Changes to Terms and Conditions
11.1 Ledger reserves the right to, at all times, amend these Referral Terms by publishing an amended version on the Ledger website.
11.2 You are free to decide whether or not to accept a revised version of these Referral Terms. If you do not agree to any revised version of these Referral Terms, your sole recourse is to stop your participation in the Referral Program.
11.3 Except as otherwise expressly stated by us, participation in the Referral Program is subject to, and constitutes your acceptance of, the version of these Referral Terms in effect at the time of your participation in the Referral Program.
Article 12 - Applicable law and dispute resolution
12.1 All contracts concluded with Ledger shall be governed by French law. Nothing in these terms and conditions, including this section 18, affects your rights as a consumer to rely on mandatory provisions of local law
12.2 Any dispute between you and Ledger in relation to the agreement, including the understanding and the extent of these T&Cs will be resolved by the competent court in Paris, France.